Privacy policy
Last Updated: September 2023
Valneva SE and its affiliates (“Valneva“, “we“, “us” or “our“) have created this privacy policy (hereafter referred to as the “Privacy Policy“) to demonstrate our firm commitment to privacy. The following discloses our processing of personally identifiable information (“Personal Information”) in accordance with applicable law, including Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”), Québec’s Act respecting the protection of personal information in the private sector, and the European Regulation (EU) 2016/679, “GDPR”, with regard to the use of our website and several listed aspects, for example, pharmacovigilance or customer data.
This Privacy Policy applies to individuals we deal with including consumers, patients, health care professionals, and others within the health care or pharmaceutical industries (“you” or “your”), and explains how we collect, use, disclose and otherwise process and protect your Personal Information. This Privacy Policy further includes a description of your privacy rights.
Use of the Websites
Our websites and the subsites may collect and process data regarding your behavior on our website in accordance with this Privacy Policy and with your consent, where required. If you do not agree to the collection, use and disclosure of your Personal Information in this way, please do not use the websites or provide us with Personal Information.
The websites may collect information from visitors both by asking you specific questions and by permitting you to communicate directly with us via email and/or feedback forms. Some of the information that you submit on the website may be Personal Information. A website may further use “cookies” and Internet Protocol (“IP”) addresses. A cookie is a bit of information that a website sends to your web browser that helps the website remember information about you and your preferences and an IP address is a number assigned to your computer by your Internet service provider. The IP address can be used to diagnose problems with a server, report aggregate information, determine the fastest route for your computer to use in connecting to a website, and administer and improve the website.
Google Analytics
Our websites uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help the website analyse how users use the website.
The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Valneva has activated IP anonymization on its websites, therefore, your IP address will be truncated beforehand by Google within applicable jurisdictions.
Only in exceptional cases the full IP address might be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this anonymized information for the purpose of evaluating the use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link (http://tools.google.com/dlpage/gaoptout?hl=en). We would like to point out that on our websites Google Analytics has been extended by the code “anonymizeIp” in order to ensure anonymized collection of IP addresses (so-called IP masking).
Please note that if you wish to subscribe and connect your personal social media account to our website, e.g. if you would like to share information on your own social media account, certain Personal Information will be shared with us such as Personal Information linked to your profile or your friends’ profiles on the applicable social media account.
Pharmacovigilance
Pharmacovigilance is the process of discovering, evaluating, understanding, and preventing adverse reactions or other problems related to medicines. Their notification is of great importance for public health. We will only use and share this information for pharmacovigilance purposes. This processing is necessary for compliance with a legal obligation to which Valneva is subject. Valneva is required to store and report information relevant to pharmacovigilance to health authorities worldwide (including countries whose privacy laws differ from those of your local jurisdiction). The reports contain detailed information on the incident, but only to a limited extent Personal Information.
Concerning patients, the notification will contain, if available, only age, date of birth, year of birth, gender, and initials, depending on the information available, but never the name of the patient. With regard to the person reporting a potential adverse reaction, the notification will include, depending on the information available, the name, professional activity (e.g. doctor, pharmacist), address, e-mail address, and telephone number. The contact details are necessary to be able to follow up the reporting and thus obtain high-quality and complete information on adverse events. Information on notifications will be kept for at least ten (10) years after the product is no longer on the market in any country.
Recruitment
We will store and process your data for the purpose of your application based on your consent and in accordance with applicable law.
We will forward your Personal Information and the attachments you provided to the respective country organization with applicable open job opportunities. We will keep your Personal Information in evidence for filling additional positions for a maximum period of seven months from the date of the receipt of your application. Your Personal Information will be kept strictly confidential, will not be passed on to any other companies except Valneva country organizations with applicable open job opportunities and will only be passed on within the company to the heads of departments where a suitable position is available.
Your personal Information will be deleted automatically after twelve (12) months from the date of receipt of your application. You can revoke your consent to Personal Information processing at any time in writing via gdpr@valneva.com. In this case, please refer to your job application and we will delete your Personal Information.
Vendor, customer or other business partners
We will not use your Personal Information for marketing activities unless you have consented to receive marketing communications from us. Based either on consent or, when applicable, on the fulfilment of contractual obligations, we will store your name, contact details, and your position within your company being a vendor, customer, or other business partners. Based on your consent, we will publish your Information as a health care professional on our website www.reisemedizincheck.at (for Austria) or www.bewareofthebugs.com (for United Kingdom).
Medical Requests
Your medical requests regarding our products will be stored due to legal obligations and in the legitimate interests of Valneva to have evidence about the information provided when replying to medical requests. We will store your name, contact details, the content of your request, and the content of our reply to your request. We will store this Information for 30 years after having received your medical request.
Security
We take reasonable steps to protect your Personal Information using physical (locked filing cabinets and restricted access to offices), electronic (especially firewalls), or procedural security measures appropriate to the sensitivity of the information. Valneva will take appropriate steps to ensure that Personal Information about you is protected from loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.
Although we have enacted security measures, we cannot guarantee the security of any information that you submit via email or over the Internet. To the extent permitted under applicable law, we make no warranty, express or implied, concerning the security or integrity of any Personal Information. You submit your Personal Information using such networks at your own risk since no Internet transmission is ever 100% secure or error-free (in particular, emails sent to or from the website may not be secure). You should take special care in deciding what information you send to us via email or posting on the website. Moreover, where you use passwords, ID numbers, or other special access features on the website, it is your responsibility to safeguard them.
Links to other Websites
The website may contain links or references to other websites to which this Privacy Policy does not apply. Valneva is not responsible for the data collection and use practices of companies or organizations to which the website may provide links. We encourage you to read the privacy statement/policy of every website you visit.
Valneva makes no representations whatsoever about any other website which you may access through this website. Besides, a link to a website does not mean that Valneva endorses or accepts any responsibility for the content, or the use, of such website.
Transfer of Personal Information
We may transfer your Personal Information to servers located outside Canada to affiliates or third parties in other countries in accordance with the terms of this Privacy Policy and applicable privacy laws. Your Personal Information may not be given the same legal protection in other countries that you may have in Canada. While your personal information is in another country, we will ensure that anyone processing your Personal Information is required to implement measures to protect it in accordance with this Privacy Policy and applicable privacy laws and regulations, including PIPEDA.
Collection of Personal Information from Children
This website is not directed to individuals under the age of sixteen (16) (or such other lower age determined by applicable laws), and we do not knowingly collect any Personal Information from children under such age. Should we need to process the Personal Information of an individual under the age of sixteen (16) (or such other lower age determined by applicable laws) consent to such processing must be given by an authorized person with parental responsibility for the child.
Privacy Policy Changes
This Privacy Policy may be revised from time to time. If we intend to use or disclose Personal Information for purposes materially different than those described in this Privacy Policy, we will make reasonable efforts to notify affected individuals, if necessary, including by posting the revised Privacy Policy on this website. We recommend that you review this Privacy Policy frequently.
Information Regarding Your Rights
If you would like to access your Personal Information or get it rectified, updated, or transferred to other organizations please contact us at the address below. You also have the right to object or to restrict some processing and, where we have asked for your consent to process your Personal Data, to withdraw your consent at any time and we will stop any future use of your Personal Information (unless there is a legitimate interest and/or legal obligation that prevents us from doing so). We may request a reasonable fee for administering certain requests. Authorized employees, agents, and representatives of Valneva who require access to your Personal Information to fulfill their job requirements will have access to your Personal Information.
You may contact us by writing to us at the following address:
Valneva Canada Inc. Commercial Operations 3535 Saint-Charles Blvd., Suite 600 Kirkland (Québec) H9H 5B9, Canada.
You may also contact Valneva’s Data Protection Officer via the following contact details:
Valneva Austria GmbH
Campus Vienna Biocenter 3
A-1030 Vienna
Austria, Europe
E-mail: gdpr@valneva.com,
Fax +43 1 20 620 800
NOTE: If you are a physician or other healthcare professional and would like to record an adverse event, please fill out the form to help process your information quickly and effectively.
Contact the Supervisory Authority
If you have any comments or complaints regarding the way your Personal Information is being handled, you have the right to contact the supervisory authority in your country of residence to lodge a complaint. If you live in Canada, you may consider contacting the Office of the Privacy Commissioner of Canada (“OPC”) or the Commission d’accès à l’information du Québec:
Office of the Privacy Commissioner of Canada
Commission d’accès à l’information du Québec
Telephone: 418-528-7741 / 1-888-528-7741 (toll-free)
Website: https://www.cai.gouv.qc.ca
For Europe, please click here to obtain relevant contact information to supervisory authorities: http://ec.europa.eu/justice/article-29/structure/data-protectionauthorities/index_en.htm